文章基本信息

标题：AFTER-SALES SERVICE OF SUZUKI MOTORCYCLES TO CONSUMER AT PT. SANGGAR MAS JAYA SUKABUMI
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作者：NENG MASKAH ; Zuhad Ichyaudin
期刊名称：Faculty of Economics
出版年度：2009
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：Key Words : After-sales service, SUZUKI MOTORCYCLES, CONSUMERABSTRACT :The purpose of this Job Training Report was to know the services at PT.Sanggar Mas Jaya Sukabumi Suzuki and also to see what factors are associatedwith after-sales service at PT. Sanggar Mas Jaya Sukabumi. The method used inthis report was the practical work of data collection method in accordance withthe existing realities in the field of field studies. Results obtained during thepractical work can be seen how effective the performance of after-sales service(after sales service) was applied to customers or consumers. So that in the futureit can be expected that performance and service will be better and verysatisfying. After making observations, this practical work report concluded thatafter-sales service at was good enough viewed from the performance of itsemployees, and factors affecting the accuracy of these services by mechanicalprocessing service, the quality of availability of spare parts (spare part),friendliness and politeness of the employees.