文章基本信息

标题：USER SATISFACTION ANALYSIS OF CONSUMER CARD GSM INDOSAT IM3 AMONG THE STUDENTS
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作者：Purwanti Purwanti ; Yusye Milawati
期刊名称：Faculty of Economics
出版年度：2008
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：Facts of war fare so loud, not only to attract consumers as much as possible, butmore directed at the provision of benefits for the company itself. Operators arecompeting in such a way to manipulate the rate that pegged the price is cheapand profitable impressed. Scientific writing is to know whether IM3 IndosatGSM card users among Students were satisfied or not with the services providedIndosat IM3, using the Likert method and chi square test tehadap fivedimensions include reliability dimensions, dimensions of responsiveness,assurance dimensions, dimensions empahaty , and dimension of tangibles.Conclusions drawn from the 100 respondents to the five dimensions and the testwas to obtain the results of the Likert Value Performance Index (Nik) average of130.86%. While for the method of Chi Square Chi Square values obtained Ï2 =106.93 Calculate greater than the top-up terminal Chi Square Table Ï2 =28.412.