文章基本信息

标题：ANALYSIS OF PATIENT SATISFACTION WITH HEALTH SERVICES IN PERTAMINA JAYA HOSPITAL
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作者：Desma TIWI Wanty ; S TIWI ANGGRAENI
期刊名称：Faculty of Economics
出版年度：2008
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：Key Words : patient, health service, patient satisfactionABSTRACT :Contentment is a feeling of joy or disappointment that received one afterreceiving the service. Due to the intense competition in the field of corporatehealth services, companies can survive and thrive in the competition, by keepingcustomer satisfied. The purpose of this research is to determine the level ofpatient satisfaction at Pertamina Jaya Hospital. In this analysis covered fivecritical dimensions that affect the quality of customer service which consists ofreliability analysis, the analysis of responsiveness, assurance analysis, emphatyanalysis, and analysis of tangibles. By Chi Square analysis, where the count canbe that of the fifth dimension, that value is calculated Chi Square of 31.157 isgreater than the table of Chi Square 23.541 with 90% confidence level. So rejectHo and Ha accepted. Those patients at Pertamina Jaya Hospital were satisfiedwith the service provided.