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标题：ANALYSIS OF CUSTOMER SATISFACTION IN BANKING SERVICES BANK SYARIAH MANDIRI DEPARTMENT OF RELIGION AFFAIRS
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作者：Vidia Septiani ; Zuhad Ichyaudin
期刊名称：Faculty of Economics
出版年度：2009
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：Key Words : ANALYSIS, CUSTOMER SATISFACTION, BANKINGSERVICESABSTRACT :The purpose of writing is to find out how our customers feel when using or afterusing banking services, whether they feel satisfied with the services provided bythe Bank Syariah Mandiri DEPAG. To ensure customer satisfaction whether ornot the services provided, it is necessary to evaluate the satisfaction of ourcustomers for various banking services are provided, ranging from quality ofservice provided the employee's performance sampaidengan to customers.Analysis tools used Untk know that customer satisfaction levels for normalitytest and Likert Equity One Summated Rating (LSR). In Job Training reportwriting is also used a questionnaire distributed to 50 respondents. By using thenormality test with the decision of One Equity accept Ho and reject Hi, candditarik conclusion 72% of respondents felt satisfied with banking services atBank Syariah Mandiri DEPAG Cash Office where the Z test results for 1.57which is to be -1 reception area, 96 Z 1.96. Evidenced by the LSR method for1810, which lies between the median and quartile III (1500