文章基本信息

标题：ANALYSIS OF CUSTOMER SATISFACTION IN SERVICE WORKSHOP ON HONDA AHASS 299 MARKET WEEK.
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作者：Lely Ardila ; S. Tiwi Anggraeni
期刊名称：Faculty of Economics
出版年度：2007
卷号：0
期号：0
语种：English
出版社：Faculty of Economics
摘要：Satisfaction is a feeling pleased or disappointed that a person is received afterreceiving the service. Scientific writing is entitled Analysis of the ConsumerSatisfaction Of Service On Honda Repair AHASS Sunday Market. Where inthis analysis covered five dimensions of service quality determinants affectconsumer ya ng of reliability analysis, koresponsifan, confidence, empathy, andtangibility. By calculating chi square analysis which shows that from the fifthdimension is that the chi squared value calculated from Chi square of 165.98over ta ble 23.45 with 90% confidence level. So Ho in rejected and Ha accepted.That consumers at the Honda Shop 299 Market AHASS Sunday feeling satisfiedwith the service.