文章基本信息

标题：THE CONSUMER ANALYSIS ON HEALTH SERVICES IN ANANDA HOSPITALS
本地全文：下载
作者：Harry Zulfan putra ; Lies Handrijaningsih
期刊名称：Diploma Program - Marketing Management
出版年度：2007
卷号：0
期号：0
语种：English
出版社：Diploma Program - Marketing Management
摘要：Satisfaction is a feeling of pleasure or disappointment that someone receivedafter receiving the service. Scientific writing is titled Analysis Of CustomerSatisfaction In Health Service Hospital Ananda. Where in this analysis isdiscussed five dimensions of service quality determinants that influenceconsumers consisting of five dimensions of service quality determinants thatinfluence consumers consisting of the dimensions of reliability, responsiveness,assurance, empathy, and tangibility. By calculating chi square analysis, whichcan be from the fifth dimension in the value of chi squared table is 26.29. with95% confidence level, then Ho is rejected and Ha accepted. So the consumer atthe Ananda Hospital was satisfied with the services provided.