文章基本信息

标题：Hospitais e programas de qualidade no estado de São Paulo
本地全文：下载
作者：Ana Maria Malik ; João Pedro Teles
期刊名称：RAE - Revista de Administração de Empresas
印刷版ISSN：2178-938X
出版年度：2001
卷号：41
期号：3
页码：51-59
语种：Portuguese
出版社：RAE - Revista de Administração de Empresas
摘要：The Health Administration field understands and deals with quality issues in a way that differs from what is seen in the industry. This article presents a survey done in a sample of 159 hospitals in São Paulo state during the second semester 1999 regarding the implementation of quality initiatives. The sample had public, philanthropic, non-philanthropic and university hospitals. Among 97 hospitals answering the survey, 23% said they had some quality initiatives. The other 77%, whose answer was negative, blamed high costs, delayed results and lack of need for that fact. Most of those that had the initiatives did not know much about their costs and their consequences. Almost all of those that answered positively said they monitored managerial indicators.
其他摘要：The Health Administration field understands and deals with quality issues in a way that differs from what is seen in the industry. This article presents a survey done in a sample of 159 hospitals in São Paulo state during thesecond semester 1999 regarding the implementation of quality initiatives. The sample had public, philanthropic, non-philanthropic and university hospitals. Among 97 hospitals answering the survey, 23% said they had some quality initiatives. The other 77%, whose answer was negative, blamed high costs, delayed results and lack of need for that fact. Most of those that had the initiatives did not know much about their costs and their consequences. Almost all of those that answered positively said they monitored managerial indicators.
关键词：Quality;quality management in hospitals;hospital management;organizational change;health management;Qualidade;gestão de qualidade em hospitais;gestão hospitalar;mudança organizacional;gestão de saúde
其他关键词：Quality; quality management in hospitals; hospital management; organizational change; health management