文章基本信息

标题：Conhecimento compartilhado, recursos de TI e desempenho de processos de negócios
本地全文：下载
作者：Valter de Assis Moreno Junior ; Flávia de Souza Costa Neves Cavazotte ; Ricardo Reis Arruda 等
期刊名称：RAE - Revista de Administração de Empresas
印刷版ISSN：2178-938X
出版年度：2014
卷号：54
期号：2
页码：170-186
语种：Portuguese
出版社：RAE - Revista de Administração de Empresas
摘要：This research assesses the effects of resources and capabilities related to Information Technology (IT), and of shared knowledge among IT and business managers, on the level of operational alignment between these areas, and, thereby, on the performance of business processes. Data was collected from IT and back office managers of 39 companies from Rio de Janeiro that operate in the service sector. Results of structural equations analysis suggest that operational alignment positively affects the performance of back office processes, which, by its turn, influences the satisfaction of process customers. Although IT resources and capabilities, as well as shared knowledge, do not seem to have a direct effect on the level of operational alignment, it was observed that, as IT and business areas share more knowledge, the flexibility of a company’s IT infrastructure tends to have stronger, positive effects on operational alignment. The results are discussed with their implications for theory and practice.
其他摘要：This research assesses the effects of resources and capabilities related to Information Technology (IT), and of shared knowledge among IT and business managers, on the level of operational alignment between these areas, and, thereby, on the performance of business processes. Data was collected from IT and back office managers of 39 companies from Rio de Janeiro that operate in the service sector. Results of structural equations analysis suggest that operational alignment positively affects the performance of back office processes, which, by its turn, influences the satisfaction of process customers. Although IT resources and capabilities, as well as shared knowledge, do not seem to have a direct effect on the level of operational alignment, it was observed that, as IT and business areas share more knowledge, the flexibility of a company’s IT infrastructure tends to have stronger, positive effects on operational alignment. The results are discussed with their implications for theory and practice.
关键词：Shared knowledge, business-IT operational alignment, IT resources and capabilities, resource based view (RBV), business process.;Conocimiento compartido, alineación operacional entre TI y negocio, recursos y capacidades de TI, visión basada en recursos (VBR), procesos de negocios.;Conhecimento compartilhado, alinhamento operacional entre TI e negócio, recursos e capacidades de TI, visão baseada em recursos (VBR), processos de negócios.
其他关键词：Shared knowledge, business-IT operational alignment, IT resources and capabilities, resource based view (RBV), business process.