文章基本信息

标题：Modelo de avaliação de desempenho global para instituição de ensino superior
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作者：Henrique Martins Galvão ; Hamilton Luiz Corrêa ; José Luiz Alves 等
期刊名称：Revista de Administração da UFSM
印刷版ISSN：1983-4659
出版年度：2011
卷号：4
期号：3
页码：425-441
DOI：10.5902/198346593657
语种：Portuguese
出版社：Universidade Federal de Santa Maria
摘要：This study proposes a model to evaluate overall performance for Higher Education Institutions. It is unquestionable the importance of organizations from the education sector for knowledge development and dissemination of information, necessary for the progress of a city, region or country. However, it is necessary to develop tools for planning and management control to monitor organizational performance. In this case, one of the most important tasks is related to the types of information that managers need to monitor and tune the performance of the organization. The proposed evaluation model helps to improve the organizational performance of education institutions, creating higher value in the services offered.
其他摘要：This study proposes a model to evaluate overall performance for Higher Education Institutions. It is unquestionable the importance of organizations from the education sector for knowledge development and dissemination of information, necessary for the progress of a city, region or country. However, it is necessary to develop tools for planning and management control to monitor organizational performance. In this case, one of the most important tasks is related to the types of information that managers need to monitor and tune the performance of the organization. The proposed evaluation model helps to improve the organizational performance of education institutions, creating higher value in the services offered.
关键词：estratégias organizacionais; educação; avaliação de desempenho