文章基本信息

标题：LA PERCEPCIÓN DE CALIDAD, VALOR Y SATISFACCIÓN DE UN CLUB DEPORTIVO. LA PERSPECTIVA DE PADRES Y DEPORTISTAS ADULTOS [The perceived quality, value and satisfaction of a sports club. The prospect of parents and adult athletes]
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作者：Matías Camino López ; Jerónimo García Fernández
期刊名称：E-balonmano.com : Revista de Ciencias del Deporte
电子版ISSN：1885-7019
出版年度：2014
卷号：10
期号：2
页码：99-112
语种：Spanish
出版社：Federación Extremeña de Balonmano
摘要：Due to the interest in knowing the perception of sports services, this study has the objective to assess the perceived quality, value and satisfaction of sports club basketball parents and adult athletes, and to examine the relationship between these variables. Sample was composed by 112 users (33 women and 79 men) of a basketball sport club, being realized first an analysis descriptive, second an exploratory factorial analysis, an analysis of variance and finally linear regressions. Results show a reliable and valid instrument composed by five dimensions (activity, facilities, material, staff and communication) where the activity and staff dimensions were the best rated. At last before linear regressions’ study, a significant relationship was found between perceived quality and perceived value, especially in activity and personal dimensions. Also a relationship between perceived value and satisfaction was established.
其他摘要：Due to the interest in knowing the perception of sports services, this study has the objective to assess the perceived quality, value and satisfaction of sports club basketball parents and adult athletes, and to examine the relationship between these variables. Sample was composed by 112 users (33 women and 79 men) of a basketball sport club, being realized first an analysis descriptive, second an exploratory factorial analysis, an analysis of variance and finally linear regressions. Results show a reliable and valid instrument composed by five dimensions (activity, facilities, material, staff and communication) where the activity and staff dimensions were the best rated. At last before linear regressions’ study, a significant relationship was found between perceived quality and perceived value, especially in activity and personal dimensions. Also a relationship between perceived value and satisfaction was established.
关键词：Calidad percibida;valor percibido;satisfacción;club deportivo;Perceived quality;perceived value;satisfaction;sport club