文章基本信息

标题：Occupational stress and Organizational performance, Case study: Iran
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作者：Mohsen keshavarz ; Mohsen keshavarz ; Reza Mohammadi 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2011
卷号：30
页码：390-394
DOI：10.1016/j.sbspro.2011.10.077
语种：English
出版社：Elsevier
摘要：Abstract The aim of the current study was to determine the factors associated with occupational stress and their relationship with organizational performance at university of Tehran. Results indicated that most of the employees experienced high degree job stress. Job stressors affecting most of the employees included: role conflict and role ambiguity, lack of promotion and feedback, lack of participation in decision making, lack of authority, workload, unsatisfactory working conditions and interpersonal relationships. These job stressors affected the general physical health of employees, their job satisfaction and performance as well as their commitment negatively.
关键词：total quality management;higher education;occupational stress;organizational performance