文章基本信息

标题：Is all support equal? The moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
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作者：Hyun Jeong Kim ; Hyun Jeong Kim ; Won-Moo Hur 等
期刊名称：BRQ Business Research Quarterly
印刷版ISSN：2340-9436
出版年度：2017
卷号：20
期号：2
页码：124-136
DOI：10.1016/j.brq.2016.11.002
语种：English
出版社：Elsevier
摘要：Abstract This study was designed to examine the moderating roles of perceived supervisor, coworker, and organizational support in the relationship between emotional labor and job performance in the airline service context. A sample of flight attendants working for one major airline company in South Korea participated in this study. The flight attendants’ official job performance data were provided by the airline company. For data analyses, a series of hierarchical moderated regression analyses were employed. The results showed differential moderation effects of the three sources of support at work. Specifically, the positive relationship between deep acting and job performance was strengthened by perceived supervisor and coworker support. The negative relationship between surface acting and job performance was exacerbated by perceived supervisor support, indicating the reverse buffering effect. Perceived organizational support showed only main effects on employee performance with no moderation effects.
关键词：Emotional labor;Organizational support;Supervisor support;Coworker support;Official job performance