文章基本信息

标题：Factors Affecting Quality of Service in Schools in Hualien, Taiwan
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作者：Shu-wen Wu ; Shu-wen Wu ; Chao-yin Lin 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2014
卷号：116
页码：1160-1164
DOI：10.1016/j.sbspro.2014.01.362
语种：English
出版社：Elsevier
摘要：The current trend in education is to provide high quality “services” to meet the demands of students seen as “clients” or customers. In Taiwan elementary schools are facing problems in effectively surviving in this climate. The quality of school services has to be enhanced continually in order to remain competitive. The aim is to find what factors are important for teachers trying to meet these new demands. We conducted interviews with front line education staff in schools in Hualien County. The results indicated that factors chiefly affecting quality of service were: government policy; school administration; teaching equipment and the ethos of the school; leadership and management; social change; globalization.
关键词：quality of service;low birth rate;leadership;primary school;focus group