文章基本信息

标题：Lifelong Learning Case Study from Turkish Public Sector: Business Process Management in Social Security Operations
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作者：Yılmaz Akkoyun ; Yılmaz Akkoyun ; Turan Erman Erkan 等
期刊名称：Procedia - Social and Behavioral Sciences
印刷版ISSN：1877-0428
出版年度：2014
卷号：116
页码：1154-1159
DOI：10.1016/j.sbspro.2014.01.361
语种：English
出版社：Elsevier
摘要：The importance of Lifelong Learning is increasing in the international competitive environment. Many companies and public administration try to identify and modify their Lifelong Learning strategies for their sustainability. The purpose of this Lifelong Learning case study is underlying the importance of the phenomena in the Turkish public sector. Business process management was used as a tool for designing and improving the operations in the center and rural area offices of Social Security Institution. The case study was held by an expert of the institution in terms of Lifelong Learning. The improved and managed business processes was clarified in the study in detail. The study states that if there were not Lifelong Learning phenomena in action there would not be any improvement and evaluation of this improvement in the system.
关键词：Lifelong Learning;Business Process Management;Business Process Productivity;Government Policy;Social Security