文章基本信息

标题：Hubungan Karakteristik Demografi dengan Perilaku Komplain (Studi Di Rumah Sakit Umum Daerah Badung)
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作者：Anak Agung Sagung Mas Evy Aprillianty ; Made Wardana
期刊名称：E-Jurnal Manajemen Universitas Udayana
印刷版ISSN：2302-8912
出版年度：2014
卷号：3
期号：8
语种：Indonesian
出版社：Jurusan Manajemen Fakultas Ekonomi Universitas Udayana
摘要：This study aims todetermine the relationship of demographic characteristics with complaint behaviorin Badung Hospital. Respondents in this study is 100 people. Data analysis techniques used in this study is descriptive statistical analysis, chi-square analysis and crosstabs. The results of this study found that only in come that have a significant relationship with complaint behavior. Suggestions for Badung Hospitalis to improve the delivery channel complaints and clarify the procedures and requirement sareused.
关键词：demographic characteristic;post service failure behavior;complaint behavior