文章基本信息

标题：Pengaruh Ketidakpuasan dan Sikap Mengeluh terhadap Perilaku Mengeluh Pengguan Mobil Suzuki di Kota Denpasar
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作者：I Gede Eka Sumanjaya Putra ; I Made Wardana
期刊名称：E-Jurnal Manajemen Universitas Udayana
印刷版ISSN：2302-8912
出版年度：2014
卷号：3
期号：9
语种：Indonesian
出版社：Jurusan Manajemen Fakultas Ekonomi Universitas Udayana
摘要：The purpose of this study was to determine the influence of dissatisfaction and complaining attitude toward complaining user behavior Suzuki car in Denpasar. This study used a qualitative research using surveys and questionnaires to 105 respondents. It was found that dissatisfaction is a positive and significant effect on the behavior of users complaining Suzuki car in Denpasar and complaining attitude positive and significant effect on the behavior of users complaining Suzuki car in Denpasar. Attitude complained become dominant variables that affect the behavior of users complaining Suzuki car in Denpasar . Keywords : Dissatisfaction, Complaining Attitude, Complaining Behavior
关键词：Keywords : Dissatisfaction, Complaining Attitude, Complaining Behavior