文章基本信息

标题：Design Flaws and Service System Breakdowns: Learning from Systems Thinking
本地全文：下载
作者：David Ing
期刊名称：FORMakademisk
印刷版ISSN：1890-9515
出版年度：2014
卷号：7
期号：4
DOI：10.7577/formakademisk.768
语种：English
出版社：FORMakademisk
摘要：In what ways might systems thinking be helpful to designers? In the 21st century, the types of project with which designers have become engaged has expanded to include service systems. Service systems are typically composites of mechanisms, organisms, human beings and ecologies. Systems thinking is a perspective with theories, methods and practices that enables transcending disciplinary boundaries. Application of systems thinking in designing a service system can aid in surfacing potential flaws and/or anticipating future breakdowns in functions, structures and/or processes. Designers and systems thinkers should work together to improve the nature of service systems. As a starter set into these conversations, seven conditions are proposed as a starting context. These conditions are presented neither as rigourously defined nor as exhaustive, but as an entry point into future joint engagement.
其他摘要：In what ways might systems thinking be helpful to designers? In the 21st century, the types of project with which designers have become engaged has expanded to include service systems. Service systems are typically composites of mechanisms, organisms, human beings and ecologies. Systems thinking is a perspective with theories, methods and practices that enables transcending disciplinary boundaries. Application of systems thinking in designing a service system can aid in surfacing potential flaws and/or anticipating future breakdowns in functions, structures and/or processes. Designers and systems thinkers should work together to improve the nature of service systems. As a starter set into these conversations, seven conditions are proposed as a starting context. These conditions are presented neither as rigourously defined nor as exhaustive, but as an entry point into future joint engagement.
关键词：systems thinking, reframing, service systems, breakdowns;systems thinking, reframing, service systems, breakdowns
其他关键词：systems thinking, reframing, service systems, breakdowns