文章基本信息

标题：Sportello unificato di Help Desk del progetto Biblioteche nelle Scuole
本地全文：下载
作者：Alessandra Carassiti ; Anna Marini ; Fulvia Valenti 等
期刊名称：Bollettino del CILEA
印刷版ISSN：1120-2440
出版年度：2007
期号：107
出版社：CILEA, Consorzio Interuniversitario
摘要：The help within the Biblioteche nelle Scuole project (which aims at integrating school libraries into the Servizio bibliotecario Nazionale) has become remarkably important. A complete assistance system has constantly moni-tored and helped all the participants. Such system is able to answer any request, thanks to the cooperation of the three organising consortia (CILEA, CASPUR, CINECA), the Ministero della Pubblica Istruzione and other experts. The help desk was structured into several addresses, according to specific topics, all reachable from a unified por-tal.
其他摘要：The help within the Biblioteche nelle Scuole project (which aims at integrating school libraries into the Servizio bibliotecario Nazionale) has become remarkably important. A complete assistance system has constantly moni-tored and helped all the participants. Such system is able to answer any request, thanks to the cooperation of the three organising consortia (CILEA, CASPUR, CINECA), the Ministero della Pubblica Istruzione and other experts. The help desk was structured into several addresses, according to specific topics, all reachable from a unified por-tal.
关键词：Assistenza, Help desk, Formazione, Repository, Biblioteche, Biblioteca scolastica, Scuole, SBN, Sebina, SBN Unix client/server, Virtual reference desk, Biblioscuole