文章基本信息

标题：Calidad en la Administración Pública
其他标题：Quality in public administration
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作者：Maria do Socorro Macedo Vieira de Carvalho ; Helena Correa Tonet
期刊名称：Revista de Administração Pública
印刷版ISSN：0034-7612
出版年度：1994
卷号：28
期号：2
语种：Portuguese
出版社：Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
摘要：Esforço sistemático, por parte do governo, de modernização de agências, objetivando melhorar padrões de qualidade e produtividade. Cultura organizacional como obstáculo à implantação de programas de melhoria da qualidade. Propostas para criação de estado de qualidade na administração pública.
其他摘要：The crucial crisis confronted by Brazilian public administration, in which the anihilation of essential services is one of the largest dimensions, requires from the government a systematic effort toward its organs' modernization, with a view at improving the quality and the productivity of the public sector. No compromise and lack of responsibility as concerns attention to the needs of its clientele are the non-values prevailing in the public service and such a state of affairs constitutes a serious obstacle to the enforcement of programs for quality improvement. The low qualification of the personnel, the models of authoritarian management, the use of obsolete technologies and an absence of professional patterns at high managerial levels are also barriers to be overcome, if one more competent - and consequently more democratic - public administration is to be built up. So, here are presented propositions envisaging the creation of a state of quality in public services, with an emphasis in the change of behavioral standards of the public agents.
关键词：la administración pública; cultura; calidad.;administração pública; cultura; qualidade.
其他关键词：public administration; culture; quality.