文章基本信息

标题：Hubungan Antara Persepsi Kualitas Pelayanan Dengan Minat Kunjungan Ulang Pasien Rawat Jalan Okupasi Terapi RS Ortopedi dr. R. Soeharso Surakarta 2009
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作者：Tri Yuliastuti ; Septo Pawelas Arso ; Priyadi Nugraha P 等
期刊名称：MEDIA KESEHATAN MASYARAKAT INDONESIA
出版年度：2010
卷号：9
期号：1
页码：7-13
语种：English
出版社：MEDIA KESEHATAN MASYARAKAT INDONESIA
摘要：The number of therapist and patient visit of occupational therapy service of dr. Suharso Orthopedic Hospital (RSOS) is larger than other services in Surakarta. Visit number of existing patient is more than new patient, which it is mean that most of patients have willingness to revisit to get services. Quality of services in health care has important role in patient satisfaction and intention in repurchasing as customer. However, there are still patient complaints toward the quality service of occupational therapy of RSOS. It’s need to evaluate the service quality and patient intention of revisit. This research aim is to find out the correlation between patient perception of service quality and patient interest to go revisit occupational therapy room of RSOS. This research type was quantitative method with cross sectional approach. Population study was 205 patients, who were visiting in January until April 2009. Data obtained by interview used questionnaire toward 34 respondents by accidentally sampling method. Data analyzed use statistic test of pearson-product moment with 95% confidence level. This research revealed that the most of patient perception of therapist services quality is good (64.7%), the most of perception of service equipment quality is good (64.7%) and the most perception of therapy result is also good (61.8%). While 67.6% of patient revisit interest is . The statistic analyzes showed that perception of service equipment quality (p=001) and perception of therapy result (p=0,036) have correlation with patient revisit interest. While therapist services quality (p=0,067) didn’t have correlation with patient revisit interest. It’s concluded that perception of service equipment quality and perception of therapy in RSOS are good and it’s influenced revisit patient. Keywords: Perception, Service Quality, Occupational Therapy. http://ejournal.undip.ac.id/index.php/mkmi/article/view/2839