文章基本信息

标题：SISTEMA INTEGRADO DE GESTIÓN PARA EMPRESAS TURÍSTICAS
本地全文：下载
作者：Alba Ligia López Rodríguez
期刊名称：Estudios Gerenciales
印刷版ISSN：0123-5923
出版年度：2009
卷号：25
期号：112
页码：131-152
语种：Spanish
出版社：Universidad Icesi
摘要：The purpose of this article is to present the results of a study of a theoretical and practical reference framework (first and second stages) to accomplish the research objective in the third stage, which involves devising an approach for an Integrated Management System for Tourism Companies. The approach is focused on SMEs (small and medium-sized enterprises) which are linked with the production chain as a strategy that contributes to the development and sustainability of a world-class tourist destination. The project is discussed using the descriptive method. It starts with an analysis of the public policy of the Colombian government, studies and experiences in foreign countries, guidelines issued by international organizations, and a study conducted in two different tourist destinations.
其他摘要：The purpose of this article is to present the results of a study of a theoretical and practical reference framework (first and second stages) to accomplish the research objective in the third stage, which involves devising an approach for an Integrated Management System for Tourism Companies. The approach is focused on SMEs (small and medium-sized enterprises) which are linked with the production chain as a strategy that contributes to the development and sustainability of a world-class tourist destination. The project is discussed using the descriptive method. It starts with an analysis of the public policy of the Colombian government, studies and experiences in foreign countries, guidelines issued by international organizations, and a study conducted in two different tourist destinations.
关键词：Integrate Management System for Tourism Companies;Sustainable Tourism;Quality of Service;GESTION DE EMPRESAS;TURISMO;CALIDAD DE SERVICIO;Sistema Integrado de Gestão em empresas turísticas;turismo sustentável;qualidade no serviço