文章基本信息

标题：Factores del diseño web orientado a la satisfacción y no-frustración de uso
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作者：Yusef Hassan Montero
期刊名称：Revista española de Documentación Científica
印刷版ISSN：1988-4621
出版年度：2006
卷号：29
期号：2
页码：239-257
DOI：10.3989/redc.2006.v29.i2.291
语种：Spanish
出版社：Consejo Superior de Investigaciones Científicas
摘要：In this paper we aim to investigate the use of web sites. We add an explanatory model from the perspective of design impact in the end-user satisfaction. In this model we identify seven main design factors: functionality, accessibility, findability, usefulness, aesthetics, credibility and usability. They have been categorized as hygienic or motivator according to their orientation towards the prevention of the frustration of use or the satisfaction of use they cause. The usability is the more important of those factors because it has a transversal function in the model: the usability interrelates the rest of design factors. We discuss the importance of each factor in the user experience, depending on the interactive context, and also the utility of analysing satisfaction from both hygienic-motivator dimensions.
关键词：web design;satisfaction of use;frustration of use;usability;user experience;aesthetics;accessibility;usefulness;findability;credibility;web design;satisfaction of use;frustration of use;usability;user experience;aesthetics;accessibility;usefulness;findability;credibility